Unprofessional Conduct by Cashier at Milky Lane Wonderboom Junction

Dear Milky Lane Customer Service,

I am writing to formally lodge a complaint regarding the appalling and highly unprofessional behaviour I experienced at your Wonderboom Junction branch on 1 June 2025, at approximately 14:58.

I had gone to purchase an ice cream for my son and paid with a R200 note. To my shock and embarrassment, the cashier on duty, Ms. Millicent Kekana, called out loudly—drawing unnecessary attention—to summon another staff member to verify whether my R200 note was ****. This was done without any discretion or courtesy, and in full view of other customers.

The male staff member she called proceeded to hold the note up in the air, examining it as if I were attempting to use counterfeit money. Meanwhile, Ms. Kekana turned her back on me, and both she and the male staff member appeared to treat the situation in a joking manner. The gentleman eventually commented that he was "just joking"—but I did not find the situation amusing in the least.

As a paying customer, I felt deeply disrespected and undermined. It is completely unacceptable to subject customers to such treatment, regardless of any ***** prevention procedures. There is a professional and discreet way to handle cash verification, and what I experienced was far from it.

What’s most upsetting is that my son was excited for the treat, and had he not been looking forward to his ice cream, I would have asked for my money back and walked out.

I understand the need for security measures when dealing with cash, but such measures must be carried out in a respectful and dignified manner. It is unfortunate that Milky Lane’s staff chose to handle the situation with such a lack of professionalism. This incident has left a very negative impression on me as a customer and will never set foot at that Milky Lane ever!

I would like this matter to be taken seriously and appropriate action taken to ensure no other customer is subjected to similar treatment. I sincerely hope you will uphold a higher standard of service going forward—one that respects the dignity of all customers.