1 reviews | Active since Oct 2014
unhygenic
Milky lane Sun city - 28 Nov 2017 13:49 - 13:57 The staff do not sanitise hands prior touching the cones (when they put a serviette around the cone). I have watched them working with money and touching all other items and then they touch the cone with out cleaned hands. Their attitude/response to me making their aware of hygienic way of doing things, were received with a grin and they laughed/commented amongst another in their black language. I phoned the customer services at 13:57 whom said they will follow up and will send me an sms with my reference number but to date I had no response. I then phoned again on 29 Nov 2017 spoke to an James and he was to come back to me . Also no response at time of writing this (12:20). One would think that businesses in SA will take pride in customer service but clearly not so!!!
Thank you very much for taking the time to report your experience with our Sun City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team.
Thank you very much for taking the time to report your experience with our Sun City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team.