The worst experience ever!

On Sunday, 29 September 2019, my partner and I decided to take my younger sisters and my mom out to Milky Lane in N1 City mall. Upon arriving, we had to stand in a line which was kind of normal, only to be knocked into all the time by the Milky Lane staff without them even turning around and saying sorry. I was starting to get really annoyed at the lack of manners they have.

We eventually got to the till, wanted to order our waffles when the lady behind the counter was laughing and talking Xhosa to her colleagues. We stood waiting for a good 5 minutes just to get her attention because she had her back toward us and there were people lining up behind us. When we finally got her attention by repeating "excuse me, can we place our order" about 4 or 5 times, she turned around, cleared her throat and then took our order, again without an apology.

We ordered 5 Oreo waffles, 2 milkshakes, 2 caffe lattes and a Bar One hot chocolate. When our order eventually came, we noticed the Oreos on the waffles were not even Oreos but really, really hard cheap replicas of the Oreo biscuits that tasted really terrible and struggled to bite through. The beverages came a good 9 minutes later besides the hot chocolate. When i went to enquire about it, the woman behind the counter was talking to her colleagues in Xhosa again and after a while asked if i had even ordered it. I told her i did and showed her the till slip. She then asked if i wanted cream or ice cream. I told her i ordered the bar one hot chocolate with ice cream. She took her own time with getting the order out and when it came, it was a normal hot chocolate with ice cream. When i told the lady i ordered the bar one hot chocolate, she told me i said a normal hot chocolate. My mother told the woman about the oreos that are not even oreos but cheap and really, terribly hard replicas, to which the woman rep****, "hai, you are the only ones who even noticed" and when my mom asked them for chocolate sauce, they stated that they were completely out of stock with chocolate sauce and walked away, once again nobody even apologised and our whole order was messed up and none of those women working for Milky Lane seemed to even care. I had not taken a photo of the jot chocolate but i have photos of the waffles to prove this.

This was the worst service i have ever received and I go there at least 3 times month!

One star rating is even too much for the service i have received