Terrible Service at Milky Lane Cresta

My extended family and I visited Milky Lane Cresta twice within 3 weeks and received no service on the one occasion and very poor service on the second.

On the first occasion (18 Dec 2018), we were turned away at the doors after staff claimed they were closed (just after 21h00 in the evening) despite us pointing out that their website stated 22h00 closing time. I wrote a review on their website and am yet to receive any sort of response from them on my complaint.

On the second occasion (Fri 4 Jan 2019) my extended family group of 18 people went to Milky Lane Cresta and waited for over an hour for service. The orders came in drips an drabs, spanning 30 mins where some of our party had finished their food, others had not even received theirs. We requested several status updates and the staff were unable to tell us when our order would be ready and what was when it starting arriving, we had no idea of what was outstanding and how long we needed to wait.

The staff are not apathetic to issues raised and do not respond when questions are asked. Having seen other responses on Milky Lane, I wonder how they remain in business given the poor feedback from customers.