Terrible service

If I could give this place zero stars, I would. I went to milky lane today in Eastgate and was served by Thuli. As I was giving her my order she didn't make a note of it nor give me a receipt. After half an hour I got up to see what was happening and only then did she start preparing my order. Also, none of the other staff members cared to ask me what I wanted after they saw me waiting in front of the till for 5 minutes, but chose to ignore me. After she added the caramel syrup, ice cream and nuts to my bar one peanut waffle, she informed me that they were out of bar one and she would just add another type of chocolate to my waffle as if that should't be an issue for me. I ordered 2 chocochinos and she served them to me while the contents were overflowing from the takeaway cup without lids and merely handed us the flake on a serviette , not in the drink. She didn't even ask us whether we wanted cream or ice cream on our waffle or in the drinks. The waffles were cold and soggy when they finally arrived. When I asked her for salt and pepper for the savory waffle she said they didn't have any. She didn't provide us with any syrups on the stand and gave us small, short, dirty dessert forks to eat with and a long blunt knife... very awkward to eat with.

I would suggest anyone who considers eating at this particular Milky Lane to eat at another restaurant in the food court, the service is ********** here.