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Aneesa A

1 reviews | Active since Jul 2016

27 Feb 2017, 13:11

Terrible Service

<p>I was just there now to buy a Double Thick Milkshake in Cavendish and this rude man who serves at the counter asked a lady to make it and i waited 15 mins for them to make it, eventually she brought it and it was white as ever I asked if this was a chocolate flavour he just looked at me and said yes, the girl who made it says she is new and he just ignored me so I asked for my money back and this man threatened me ? actually had a never to do it in front of two other customers and I need this man to be dealt with</p>

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Replies (1)
Milky Lane
Milky Lane's reply03 Mar 2017, 10:35
Official

Thank you very much for taking the time to report your experience with our Cavendish branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Milkylane Team.