Terrible experience

<p>I went to milky lane in Oribi plaza with my family. I ordered a savoury crossaint. When it came it was burnt black on the top (shocked how it could even be served ??) I told the waitress that it is burnt and she said it's 'crisp' as I had requested .I said it is black on top. She said it comes like that and I can eat it still (still refusing to remove the plate) I told her I will not be eating it!! And asked for the manager. Only then did she remove it.</p> <p>I am appalled at the level of service. The manager did not apologize and neither did the waitress. I was with a baby and I did not have time for them to make another one as he was tired by then. The waitress was very moody after that. </p> <p>A terrible evening thanks to milky lane. I was a regular customer (at least once or twice a week) and I am disgusted at this service .</p>