Tasteless ice cream cake from cresta!
<p>I bought a triple layer ice cream cake and picked it up yesterday the 04\11\2016.We were happy with the appearance of the cake.But unfortunately when it came to the taste of the cake or should I say lack of,the cake was terrible.This cake was bought for my kids birthday party,the kids refused to eat it(where have you heard of kids not wanting ice cream).I tried smarties on the cake to tempt the cake to eat ,but could not force them to eat something ,that I my self didn't want to.I paid almost R600 for this cake and expected quality .I sent an email to milky lane cresta yesterday no response as yet,nice customer Service. I had to keep the cake in the freezer as no one would eat,cresta is more than welcome to have it.Unhappy customer/parent</p>
Thank you very much for taking the time to report your experience with our (Store name) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
Thank you very much for taking the time to report your experience with our (Store name) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
Thank you very much for taking the time to report your experience with our (Cresta) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
Thank you very much for taking the time to report your experience with our (Cresta) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
I have totally upallaed at the lack of customer service I have been given,from the owner of milky lane cresta (raffick) ,to his manager and the milky lane call centre. I am the one phponing asking what is the out come ,the owner first told me he will replace the cake and make it sweeter?,then he will give me a partial refund,then his area manager Ernest will give feedback. Its almost three weeks with no feedback ,I have phoned the call center thrice ,spoken to thandie,thandeke,Chrissy all promising me feedback stating it will be escalated to the franchise manager and still no feedback. I just want to know must I just write off my money .and I did take the cake back to the store (06\12\2016).
I have totally upallaed at the lack of customer service I have been given,from the owner of milky lane cresta (raffick) ,to his manager and the milky lane call centre. I am the one phponing asking what is the out come ,the owner first told me he will replace the cake and make it sweeter?,then he will give me a partial refund,then his area manager Ernest will give feedback. Its almost three weeks with no feedback ,I have phoned the call center thrice ,spoken to thandie,thandeke,Chrissy all promising me feedback stating it will be escalated to the franchise manager and still no feedback. I just want to know must I just write off my money .and I did take the cake back to the store (06\12\2016).