hH
helenapikirayi H
1 reviews | Active since Nov 2016
07 Nov 2018, 14:01
Shady service...and food
I wrote a complaint directly on your website and it has been over a month now. Since you wont reply when I try provide direct feedback, maybe you will reply when I do it like this. I reported an issue with the Milky lane by Canal Walk. The waiting time, how my waffles came with the ice cream swimming in them since they had been left to stand for a bit and how the store supervisor wanted to dispute that... and I also asked about the quality of your berries. Reply asap
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Milky Lane's replyOfficial
19 Dec 2018, 13:24Hi Helena
Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
Milky Lane's reply19 Dec 2018, 13:24
Official
Hi Helena
Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team
Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team