service delivery...our government have it in comon

Hi...well iv been to this store for a few years and almost every week..and just noticed the drop in customer service..well tonight really got to me..it's starts at 9pm on the dot...im there waiting in a line just to place an order...just for your imagination the store is not busy but have a whole lot of trainees by the looks of it...anyway this girl still looking and dreaming shouts\next"and just serves the person that jus arrived there..like taxis lol...so I spoke up and said there is a que here...well there was no apology but I didn't expect one either.i place my extremely huuge order of one large chocolate milkshake..thatts it paid got my slip..order no:273.. I stand and jus watch this staff run around like headless chicken..really working hard..only because there is no system..well its gone 9:22pm order no 276 is gone so I ask the guy name a****aker...annd he gets someone to make it up..the girl brings it to the counter leaves it there and goes..i pic it up to see that it looks like Milo or nesquik..no disrespect..but time i told the guy again he apologized and made it himself...was good..but wat irritated me was that the cashier actually grinned about all this"""