jK
joanise K
1 reviews | Active since Feb 2014
13 Apr 2016, 16:39
Service
I was at Milkylane just now. We were 4 people sitting. We ordered a chocolate milkshake, 2 waffles and a pecanut ice cream. The waffle came and we waited for the rest. The ice cream arrived alone, we kept on waiting for the milkshake. When we started to say that we are unhappy the waiter informed us that there is only one employee in the kitchen. We asked the waiter to tell the manager that we are unhappy for we were almost halfway through eating when the milkshake arrived. The manager never came to our table to handle the situassion. I did not see the manager on the floor during the time we sat at the tabble. For me the service was poor. Even if the waiter were friendly the servuxe were poor.
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Replies (1)Milky Lane's replyOfficial
15 Apr 2016, 08:52Hello joye753,
Thank you very much for taking the time to report your experience with our Nelspruit riverside mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Nelspruit riverside mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply15 Apr 2016, 08:52
Official
Hello joye753,
Thank you very much for taking the time to report your experience with our Nelspruit riverside mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Nelspruit riverside mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
