sS
shanaaz S

1 reviews | Active since Apr 2014

07 Feb 2016, 22:03

Service

On saturday night at around 22h00 we went to milky lane north beach. As we entered and sat at the table a guard wid a yellow short sleeve jacket came up to us and sed that we could not hav food from da outside wen we der. My five year old nephew had a small box of pizza of which he was eating on our way to milky lane. Wen da guard approached us my husband got upset and asked for da manager. Wen da so called manager came he didn't even greet us so my husband asked him we all der to order , 6 of us in total and da child was on his last piece of pizza could we not sit der...he blankly sed no and he can't allow it...so my husband sed that he is just gonna turn us away and he sed yes. At dis stage my husband got angry and sed this is flippen ******** and dat is a child...and all da manager could say was he can't do anything...we need to leave. Is it a standard rule that outside food is not allowed at milky lane outlets cos if it is then why is it not being followed at other milky lane outlets? And we hav been to north beach milky lane before where my son and nephew did eat from sumwhere else whilst sitting der and nobody told anything....so why was it such an issue?

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Replies (1)
Milky Lane
Milky Lane's reply08 Feb 2016, 14:01
Official
Hello shanaazsamuel,

Thank you very much for taking the time to report your experience with our North beach branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Milkylane Customer Care