Rotten service @ Milky lane galleria

Extremely rude and rotten service today at your galleria franchise today. I queued to purchase an ice cream. When I got to place my order, which cost R16.80, and I paid with a R20 note. The lady serving me decided to start counting coins in the till very nonchalantly with no consideration to customer service and my time. After a good two minutes I asked her where my order was, she told me she was still making sure they had change in the till. I asked her why had she not advised me of that and why she had not asked for change. No reply. She was still standing around daydreaming when I asked her for the second time why she wasn't preparing my order, to which she and another gentle man who was short and very dark rudely rep**** that they were very busy and I should wait. I told them that that was not possible as the other cashiers have already served the patrons behind me. This gentleman, if i can even call him that, rep**** in a crude manner that I must wait. I have the patience of a tortoise but what I cannot stand is rotten service . I advised them that I wanted my money back and that I will definitely report this to their online customer care, to which the short rude gentleman rep**** that he did not care and I must go do it. I have placed the complaint on your contact page but I want to reiterate the kind of attitude and rotten service given by this branch. I work in customer service as well but I would never dream of being this rude to a patron, even worse when I as the server are in the wrong. To the franchisee, please retrain your staff .