1 reviews | Active since Mar 2009
Quality
On 28th February 2015 I placed an order for an Ice Cream Cake for my daughters birthday party and paid in full. I sent an email on 16th March 2015 confirming all was in order with details etc and received a confirmation all was in order to be collected.<br> <br> On 20th March i went to collect the cake only to discover the staff cannot spell the word BIRTHDAY and clearly no-one checked this. It was too late and they were unable to fix it.<br> So much for quality control.<br> <br> I had my daughters party first thing the next morning with this embarassment of a cake. Never again will i support Milky Lane and a number of guests agreed.<br> <br> I sent an email to the Yusuf who confirmed my cake but have had no response to date.
Thank you very much for taking the time to report your experience with our Monte Casino branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Monte Casino branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Best regards,