Poor service

I am so disappointed with the service I got today afternoon from Milkylane Galleria.

I was helped by the cashier name 'Fortunate' her attitude was very unpleasant for a front face of the company,Please send her for customer service training..

Firstly,when I ordered a takeway Cappuccino I politely requested for ice cream topping instead of cream or plain which ice cream is not on the menu with a cappuccino,I tried explaining to her that I have requested it before at other milky lane and it can be done ...she went on saying it's just impossible and asked her colleague about it amd she also refused ..I understand the refusal part maybe they haven't done it before but I find that her attitude was just unwillingly to hear me out on my request .

Secondly the Craft Soda I had ordered her colleague just gave it to me with no ice cream topping and I had to request for it..which I find very unfair giving an incomplete order .

Thirdly,I am not sure how the take away systems operates...people that were far behide me had been given they orders I waited for more than 7mins to get an incomplete order with any apologies for the inconvenience.

I have had such great experience with other Milkylane staff friendly amd vey helpful. I am disappointed by the service at Milky lane Galleria mall.please send staff for training.