NM
Norman M
1 reviews | Active since Dec 2015
28 Dec 2015, 21:02
POOR QUALITY
On holiday from Johannesburg. Waited very long for a waiter and eventually had to ask for one. Upon request for water with ice I was told there was no ice, only to see the table next to us being served water with ice. Was then told that the ice was borrowed from the neighbouring restaurant. Waffle arrive with one swirl of ice cream half off the waffle. Whizzes were almost melted. No taste of the salted caramel in the whizzer. Cups and plates chipped with scratches and brown marks on them. Overall very poor quality and shocking that we pay for this
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Milky Lane's replyOfficial
04 Jan 2016, 11:45Hello shankm,
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply04 Jan 2016, 11:45
Official
Hello shankm,
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care