TR
Tshireletso R
1 reviews | Active since Sept 2014
22 Aug 2015, 17:11
perthetic service
The service I got at this store is perthetic, a small store full of staff takes 30 min to serve us 2 milkshakes and two coffee's . Maria the lady that served us he a very bad attitude and when we pointed it out to her she just simply walked away and came back with our bill then throws it on the table. Tells us to put our complaints there. We asked to see her manager and was told the manager left at 4 we asked for someone who is in charge and were left waiting for another 30 min. We had to get up an wall out before someone came to speak to us about the incident. The treatment was shocking to say the least and left us with a bad taste and we are never going back there again
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Milky Lane's replyOfficial
24 Aug 2015, 09:19Hello Lksnbf,
Thank you very much for taking the time to report your experience with our Waterfall mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Waterfall mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Milky Lane's reply24 Aug 2015, 09:19
Official
Hello Lksnbf,
Thank you very much for taking the time to report your experience with our Waterfall mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Waterfall mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care