1 reviews | Active since Mar 2017

08 Mar 2017, 10:36

Pay for more and get less

<p>I had been to this store many times and was always satisfied. This was right till Saturday morning. Great breakfast with my folks. The African gentleman was a delight. Non of this could be said for my experience on Sunday night. Our order was incomplete. The lady forgot half of what we asked her to bring. The cappuccino was horribly cold and I refused to pay for substandard food and service. When I had complained to the pathetic excuse for a manager, he said it was fine that I would not pay for the cappuccino but the least he could do is warm it since I did not want another. I accepted his offer. Later when I had gone to pay as we discussed, the manager tells me how could I drink the cappuccino and not pay for it. So i reminded him of what we had discussed just 10 minutes ago. This is when he tells me God is watching. I refused to reason with an idiot and walked away with the intention of never returning to this store. It is my wish and hope that this establishment not employ such idiotic risks to its business.</p> <p>The lost customer</p>

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Replies (1)
Milky Lane
Milky Lane's reply13 Mar 2017, 08:11
Official

Thank you very much for taking the time to report your experience with our North Beach branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Milkylane Team.