Pathetic & Shameful service

My Family and I went to the Milky lane in Cornubia mall on the 30/09/2018, we placed our order at 16:30pm and at 17:00pm only received a pancake that we ordered, then we received the Triple Chocolate Mousse that we ordered, we were a group of 9 people, there was no place in inside so we sat outside. People that came after us received their orders within 5 - 10 minutes of their arrival. People ordered Milkshakes in our group but never received them yet people that ordered waffles received their orders before us yet they arrived way after us, I went in and asked our waitress as to what was happening and she said that pancakes take a long time to be made and I said that we ordered waffles and the pancake that we did order has already come to the table, while speaking top the waitress that lady (I think the manageress) pulled the slip out of the ladies hand and said that we will have the order just now. We still waited another 10 minutes and the rest of the order did not come. Thats when we asked for the manager and a lady by the name of Wendy came through and just kept saying sorry but never gave us a proper reason as to why the order was so delayed. My husband in turn told her to cancel the rest of the order and all she said was OK....afterwards we saw them giving our orders which were already done to other patrons that ordered the same things. If this is the way your restaurant in Cornubia treats their patrons then alot of my families and friends wont go to your store. Their mannerisms are totally pathetic and have no customer communications. They never came to us to even let us know that our order will be delayed....