pathetic service

I bought 3 cones,1 for my wife,son n i.paid and left.cones were wrapped with tissue for cleaning up afterward.had a few bites of the chocolate n noticed that my tissue was getting more wet bt my ice cream wasnt melting.i took of the tissue n low and behold the cone was completely broken at the bottom.i took it back as i was just a few metres from the store.i told jullian that this is what happend and i need another cone.his response was i need to pay r1.50. So i explained that i cannot pay the amount because i did not know the cone was broken and leaking because the ice cream needs to melt as the tissue was at the bottom and his response was if it were broken before i left the store it wouldve been ok n how does he know that i didnt break it.he said he cannot help me so i asked for his manager or head office no.now im posting this.he was rude arrogant infront of other customers.he did make me another 1 after asking for a manager higher than him but all this couldve been avoided.only the cashier who served me on my order had sense and offered to gve me a cup for my broken ice cream which made sense but the abuse of power for r1.50 was pathetic,i will not buy from there again.