1 reviews | Active since Nov 2013
Pathetic service
I placed an order for a birthday cake on 27 Feb to be picked up on Friday 6 March at 13:30. Got there at 14:30 and no cake. Asked for tel nr for head office, got a lot of excuses. At last gave me a cell nr that didn't work. Got my cake at 14:45, while the party was already going, because the quickly :( fixed a cake for me. Still had to pay R320 for the rush job. Got customer care nr from google and phoned. According to them also unacceptable. Even phoned me back telling me it has been reported and that the owner will phone me. Still waiting. Exactly the same thing happened to my best friend on 21 Nov 2013 at the same store. Will gave to spread the word now. Never ever again will I support Milky lane and neither will my friends or family!!!
Thank you very much for taking the time to report your experience with our Riverside Nelspruit branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Riverside Nelspruit branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care