Pathetic Milky Lane Newmarket Mall

Milky Lane

Your Alberton, Newmarket Store must be the most pathetic presentation in your line-up. I was there today at 11: 45 with my spouse. Invoice #: 10952, Table 12, Order #: 79.

We ordered two large milkshakes of which one was for take-away after our sit down.

I also ordered a "Craft Soda Float, Mango flavour". What an utter disaster and dissapointment it turned out to be. First of all, NONE of the drinks came with a serviette and or saucer to catch spills as is the norm in the industry. Secondly, no s**** is available for the ice cream portion of the drink. In my case I prefer to eat the icecream off the top of the drink and then drink the soda. Again, standard practice in the industry to supply a s****, in case the customer needs it.

Then comes the coup de grâce. Look at the attached photos. One is of the advertised product, the other is the product I was presented with. 1. Why is the ice cream not just on top of the soda as per the add. 2. Where are the mint leaves as advertised in the menu ad? 3. Your "mango" tastes like plain old sprite with a bit of colouring added, why?

Please explain to me in what world am I as a paying customer supposed to be content with this ****ty service and product.

What is happening to service delivery and pride in your product in this country?

I am probably going to be ignored and the farce will carry on at ML Newmarket. But unfortunately for ML there is such a thing as social media nowadays.

And I WILL be posting this farce on social media to inform your potential customers of the pathetic service an products offered by a once great service provider. We paying customers are gatvol of this abuse of our generosity to support your business. Your'e NOT doing us a fovour by providing good quality service. You should respect and appreciate us as paying patrons. Or face the consequences.

Even the staff at this Milky Lane are ***********. The lady that served had to come back after my wifes milkshake was served to confirm whether it was actually the mango float that I ordered. Really!?

Get it together or rather close it down before you embarrass yourselves further.

An extremely unhappy customer.