Pathetic business ethics

Milky lane cresta - NUMEROUS COMPLAINTS!!! My family and I have been utterly disgusted in the way Milky lane runs their business... A few months ago, we went there around 9pm only to find the shop was closed when they were supposed to be open til about 10pm, which I confirmed on the website before driving there.. I called Raffiq the store owner, only to be told that he had no staff to work til that time...??? REALLY?? Then again tonight my family and I took a drive once again around 7pm for the Tuesday waffle deal...only to be told that the special is over. No where on the adverti*****ts of the promotion did milky lane stipulate that the promo was ending. The staff was also very surprised as they said they were not aware that the deal was over... I called Raffiq once again, only to be told that head office changes things and dont notify the stores..WHAT KIND OF AN ANSWER IS THAT? THE PERSON WHO IS SUPPOSED TO GIVE YOU ANSWERS IS COMPLAINING HIMSELF...IM TRULY DISGUSTED THAT MILKY LANE COULD AFFORD TO RUN IN THIS MANNER..ESPECIALLY IN A HIGH PROFILE AREA SUCH AS CRESTA??? Inconvenienced twice at once branch....never going there again!