MZ
Monique Z
1 reviews | Active since Oct 2015
12 Oct 2015, 17:45
Order was taken, but food wasn't made
I placed my takeaway order with an employee, who then proceeded to the kitchen, assuming that it was going to be made. I then wanted to pay and placed my order again.<br> After twenty minutes of standing and waiting, I enquired about my order, with no one knowing about my order. <br> After repeating my order twice and it being on the system, nothing was made. <br> My money was refunded, as I wasn't willing to wait any longer.
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Milky Lane's replyOfficial
14 Oct 2015, 12:13Hello Monz_vz,
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply14 Oct 2015, 12:13
Official
Hello Monz_vz,
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Galleria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care