Not so Nice Cream Cake Milky Lane Cavendish

To whom it may concern

Overall this was a disappointing experience - from customer service to the actual quality of the cake.

I firstly ordered a mint swirl cake and asked if it could be made larger as Navie informed me it was a very small cake. I was informed it could not be done, which I found strange. Navie was also very short with me on the phone, I was still talking and she cut the call. So much for customer service.

I then ordered a 20cm chocolate and vanilla ice cream cake online and chose the Cavendish branch, as it is closest to where I could collect the cake. I chose an image from the Milky Lane website and sent text to Navie. The text was incorrect on my husband's birthday cake and you cannot even taste the vanilla or chocolate flavour in the ice cream. Very disappointing for a cake that costs me over R400 and from Milky Lane. There was also hardly any chocolate ripple one the cake for which I paid extra. There is no use saving costs and compromising the quality of your cakes!