AP
Andrea P
1 reviews | Active since May 2014
20 Aug 2015, 10:21
Not resolving error
We ordered a birthday cake on 22/07/15. Collected on 31/07. On serving over weekend, found it was incorrect.<br> Contacted branch for resolution the following week almost every day. After about a week, the owner was prepared to refund us R30-00 , the difference between received and ordered cake, this message being relayed by store manager. We disputed, and are still waiting for a call from owner. Took matter to Francise and received case nr. 160128 on 14/08. Did follow up call . To date no response from anyone.
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Milky Lane's replyOfficial
21 Aug 2015, 13:37Hello Andrea P,
Thank you very much for taking the time to report your experience with our Northgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Northgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Best regards,
Milky Lane's reply21 Aug 2015, 13:37
Official
Hello Andrea P,
Thank you very much for taking the time to report your experience with our Northgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Northgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Best regards,