No more quality customer service or customer is always wright attitude everywhere.

After always buying at Milky Lane (especially Kenilworth centre and Cavindish, my husband and I decided to go to Canal Walk Milky Lane as we always buy the Classic Waffle with a scoop of chocolate mousse, of which we normally pay extra for the mousse. After already waiting so long in the que, which we didn't mind, we receive our disgusting order :-( A classic waffle yes with a small little of mousse squeezed in between the 4 scoops of ice cream, It wasn't even a teas**** full. I asked to speak to the manager, she came and was very arrogant and rude saying that that's it what I'm getting and there's nothing she can do about it after I explained to her what the waffle always looks like when we buy it at the other branches. I was utterly disgusted and disappointed especially coz we didn't have a waffle in a long time:-(