dN
divia N

1 reviews | Active since Jul 2016

02 Jul 2016, 08:01

no cream thats bad but good service

<p>Hi there we love milkylane and we go for ice cream and cream so can they ran out of cream on a sunday?we went to milkylane on sunday 26 june we where servd by DUDU she took our order then she came maybe after 2minutes saying the cream is finished and we aaked her if there is no other way that they can get fresh cream she said no.maam we asked her to give us 3minutes to decide then she didnt come we saw her leavng the shop running around the corner of alavators next to milkylane we decided to go and have somthing else and somwher else we decided wil wil.never ever ever come to milkylane clearwater, wen we wher passing by coco she came to us running saying I found cream then we askd her why she ddnt tell us that shes going to look for a cream she said she ddnt wna gve us false hope and then we decided to stay and have waffles that was good of her excellent serrvice I have never seen we set she gave us our orders nicely,with smiley face, apologising thank you so much again DUDU we said we will come again and again and again to milkylane clearwater mall becoz of her service pliz expect us this coming sunday I hope I will find DUDU so that she can serv us and please next time make sure you dont run out of cream milkylane clearwater though we got amazing service pliz expect us on sunday thank you again </p>

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Replies (2)
Milky Lane
Milky Lane's reply05 Jul 2016, 13:45
Official

Thank you very much for taking the time to report your experience with our Clearwater branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Milkylane Customer Care

dN
divia N's update06 Jul 2016, 09:02
Reviewer Update

Morning I got a call from milkylane clearwater mall they apologise for the cream they said they wont run out of cream again thank you so much really appriciate case closed