1 reviews | Active since Oct 2011
Monster Cone not a monster at Keynes Milky Lane
I love Ice Cream, I mean I really really love ice-cream. That means that I am a regular client at Milky Lane. I would alter my route home to get my hands on a Strawberry frozen yoghurt. Driving from Lanseria to Potch I often stop to indulge in a Monster Cone at Milky Lane Keywest. Today I did the same thing. Unfortunately the staff at Keynes Milky Lane have no idea how to make a Monster Cone. They will sell you a puny little cone that look as if it has been on a diet too long, telling you it is a Monster. They don't even turn the ice cream on the cone, they just keep the cone steady when making it(no turns) so you end up with a thin ice cream that is not even as thick as the cone it is made on!! Please Milky Lane send the staff at Keynes Milky Lane for training to show them what 5 and a half turns look like, because they clearly have no clue. Please tell them that their customers aren't stupid either, we know how it is suppose to be made. It seems Aubrey is the only guy there that knows how to make a monster, unfortunately he isn't always there. Today was the second time I refused to accept their half measures! Please, bring the MONSTER back at Keywest ML
Thank you very much for taking the time to report your experience with our Keywest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Keywest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
