RR
Riaan R

1 reviews | Active since Oct 2017

17 Jun 2018, 12:51

Milky lane ripping us off manager not interested

As usual we go on sundays for our weekly treat .. and always order extra chocolate sauce which we pay for . Its now literally half the portion plus less bananas. Manager on duty not interested in the complaint says its the right portion . Give we are weekly customers we know the portion. Very disappointing especially on fathers day. Thanks u hve lost a loyal customer nw .... greenstone jhb .

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Replies (1)
Milky Lane
Milky Lane's reply18 Jun 2018, 14:38
Official

Thank you very much for taking the time to report your experience with our Greenstone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Milkylane Team.