TD
T D
1 reviews | Active since Aug 2011
29 Apr 2019, 09:35
Milky Lane rejects guide dog
I visited the Milky Lane, North Beach on 11/04/2019 with a friend and her guide dog. From past experience, we decided to sit outside. Because of the dog, we were not allowed into any part of the facility. We were told to use a table outside the fencing. Explanations about the dog were not accepted. It was only when some customers indicated their shock that we were allowed to sit at a table near the exit.
This is not the first time that a guide dog is not allowed into Milky Lane.
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Replies (1)Milky Lane's replyOfficial
14 May 2019, 14:26Hi T D
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milky Lane TeamCustomer Care: ***
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milky Lane TeamCustomer Care: ***
Milky Lane's reply14 May 2019, 14:26
Official
Hi T D
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milky Lane TeamCustomer Care: ***
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milky Lane TeamCustomer Care: ***
