TS
Theresha S
1 reviews | Active since Apr 2016
21 Apr 2016, 08:04
Milky Lane product not prepared correctly
I recently went to the Milky lane at the Secunda Mall. I decided to order one of the more expensive products - the caramel and peanut brittle 'Whizzer'. When I received my product I took it home, and when I got there I realised that all this was some ice cream in a tub topped with a little peanut brittle and caramel sauce. Nothing more! If this was the case I should of just bought the normal ice cream and choose the toppings option which would of been a much cheaper choice. Very disappointing from Milky Lane!
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Milky Lane's replyOfficial
21 Apr 2016, 10:20Hello Tesha09,
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply21 Apr 2016, 10:20
Official
Hello Tesha09,
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care