Milky Lane Greenstone - Avoid at all Cost

One star is still too high, but it is the lowest rating possible.

I placed an order for an Nicecream Cake on the 8th February, to be collected on the 15th February at 10:00'ish, at no point after placing to order did I receive any email or message about the writing or picture on the cake (not unusual, if u have ever dealt with milky Lane) , but I sent the email with the picture that I wanted on the cake through to "***" - with the order number they gave me on the invoice, as the subject (Order # ***4). All of this was done on the 8th of February.

This morning I go to collect my cake at +- 11:00, the gentleman behind the counter did not even acknowledge me greeting him, saying good morning, or enqueuing about my order, he did not even blink, just stood up form lying on the counter, and slowly walked into the back....He comes back after 5 minutes with the slip for my order, but says that there is a problem, in that they did not receive any information on what writing or picture must be on the cake. Something I thought was very strange, especially when I asked the guy if the email address where we send the pictures had changed, to which he had confirmed that it is the same email address (***), but could not find my email, even though it has the order number (that they supp**** me with) and my name, as the subject.

The gentleman then said that he tried to call me this morning a 08:00 (which he did, although I missed the call as I was running around), but the order was placed a week ago, and he waited until an hour or two before I had to fetch it, to try and find out what writing/picture must be on the cake?!?

I could not believe it, this person was trying to make it my fault, that I missed his call, and insisted that he was so busy with the amount of cakes that he had to do, that his first chance to find out about my order was this morning, right before I had to come and collect it. The same person who was sleeping on the counter when I walked in.

Something needs to change. Service like this is unacceptable.