Milky Lane Cresta unprofessional

Again they manage to disappoint me. Phoned in today at 14h26, lady said system down or slow. Will get back to me in 30min. Took my case number. It's now, 19h16 and still nothing. Milky Lane Cresta, the owner I must say is probably one of most unprofessional people. Can not believe Milky Lane allow him to represent their name. I will never support Milky Lane Cresta ever again and will make sure people know how bad the place is.