AT
Aqeelah T

1 reviews | Active since Jun 2015

22 Jun 2015, 16:57

MILKY LANE CAVZ EXTREMELY POOR CUSTOMER SERVICE

On Wednesday 17/06/15 after not being able to finish my original waffle (there was a half left) I was told that I could not receive a take away box for the left over waffle as the price charged for the original waffle is not included in the price charged for the original waffle. Being a regular customer I know that prices went up. For the original waffle particularly the price was R19. 90 and went up to R23.90. When the price was the R19.90 a take away way box was given now the price goes up but a plain and simple box cannot be given? <br> <br> On top of that the attitude and the condescending tone that was used to tell me that I simply could not be given a box with reason being that it was \not included in the price of the waffle so I cannot help you"was utterly rude and disgusting. After I repeated what the Indian female manager said to me in an attempt to highlight how ridiculous it was she kept telling me that she \""could not help me\"" without any shame or care for the response of myself"

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Replies (1)
Milky Lane
Milky Lane's reply23 Jun 2015, 11:26
Official
Hello TAYLOR.A,

Thank you very much for taking the time to report your experience with our Cavendish Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Milkylane Customer Care