Milky lane app is a **** waste of data and time.

I am so disappointed and utterly embarrassed with milky lane for false advertising, I saw a Facebook post advertising thier new app were you down load the app and you get two free nice Stix, I downloaded the app........ Within 24 hours I received my voucher with a code to redeem at any milky lane I was so happy, I referred the app to my app to family and friends to boost publicity for milky lane as we always purchase at Chatsworth branch. I than went to the store I stood in line for quite a while until I was turned away by the cashier Kerrylee I was advised as per Hr they were only allowed to process the codes on Sunday BUT THE TERMS AND CONDITIONS STIPULATE 7 NOVEMBER TO 31 DECEMBER. I was so embarrassed as there were people behind me it seemed as if I wanted something for free, I than went and commented on thier Facebook post I was told to inbox my info which I did. I was was contacted by Angelina Bauristhene from FAMOUSBRANDS, she was so rude to me i had to end the call on her.To me it seems like a con from milky lane for the public to download the app. I normally do not download for security reasons but we visit milky lane often, I thought why not as we can have it delivered to the comfort of our own home as well as due to the pandemic that we are facing. I thought that milky lane was rewarding me for been a loyal customer.

I received the below email from HER.

Dear Kerissa, I would like to apologise for the inconvenience caused with the glitch in our app when you wanted to redeem your voucher. Please not that the problem has been rectified and you may go and collect at any store that is closed to you. Thank you for your understanding. Hope you love your NIceCream Stix. Warm Regards,

Today my friend and I went to Chatsworth Milky lane as advised above by the Kerrylee and Angelina to my dismay I was once again turned away by the manager Allie he mentioned he was not given a code for Chatsworth and he did not or he pretended to know about the offer . My friend called the call center, the call center agent made her wait for a long while until the call was dropped than my friend dialed again the second agent was of no help, the staff members at milky lane Chatsworth was laughing at us which was utterly embarrassing it seemed again like I went in went for free stuff. I than respond to the email received from Angelina advising her on what had happened I received an the below response,

Dear Kerissa, You need to put the code on the app and choose the store that you want to collect at. It is all done on the app. Kind Regards,

If you go back and read the emails there are many wrongs she did not advise me on the process, so yet again milky lane has failed me i feel uncomfortable purchasing from milky lane, I will not recommend anyone of the to download the **** data wasting app its just a con. This is not the way customers should be treated the communication is vague the service is terrible the marketing team needs to be more specific in terms of advertising. Why false advertise if there was such a problem the stores should put up notices the error should be posted on social media and smses should be sent out saying there is a technical error.

I trust you take the above in consideration and await feedback.

#unhappymilkylanecustomer The whole process was not clear from the very start.