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Cody H

1 reviews | Active since Dec 2019

17 Dec 2019, 18:41

Mall@Reds

Milky lane at Mall@Reds Cashier took double thick large milkshake order incorrectly TWICE and then wanted to upsell another milkshake flavour failing to mention the increase in the price. Upon asking he told us to look at the price board on which there is NO mention of the new flavours or that it would cost more. Upon further questioning he started getting an attitude. We changed the order BACK to two double thick large milkshakes and he rang it up as JUST large, stating we never said double thick. Worst. Service. Ever.

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Replies (1)
Milky Lane
Milky Lane's reply06 Jan 2020, 13:41
Official
Hi Cody

Thank you for bringing this issue to our attention. We sincerely apologise for the unpleasant experience you had.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Milkylane Team