TS
Tania S

1 reviews | Active since Aug 2015

22 Aug 2015, 21:44

Leakage in store

We visited the Milky Lane in Waterfall mall (Rustenburg) today around lunch time and we went to sit at a table at the back after no-one even offered to seat us,<br> Subsequently we sat down and I walked around the table with our baby and we wanted to sit down and something dripped on me from the roof. I realized the floor, seats and table was wet and told the waitress and manager (Rose) that this is not only a hygienic issue because of the leakage but also a safety issue because I slipped on the water on the floor. The response was merely \we know about it and someone is coming to fix it"but they were unable to explain when or why they are not cordoning of the area for safety and health reasons.<br> <br> The manager and waitress further did not really apologize for me getting wet from this and when I told them that I expected to at least get my ice-cream for free"

0
Replies (1)
Milky Lane
Milky Lane's reply24 Aug 2015, 09:27
Official
Hello CSchmahl,

Thank you very much for taking the time to report your experience with our Rustenburg, Waterfall mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Milkylane Customer Care