1 reviews | Active since Apr 2011
LAX SERVICE
My family and I decided to have some beverages and snacks at the Milky Lane branch at King Shaka airport. The service was absolutely horrible and the staff was unfriendly and it seemed waiting on customers was a task they did not want to perform; service was lax and the staff had a nonchalant attitude <br> <br> Date of visit: 21 February 2016 at 21h00<br> <br> Furthermore, when we order tea; the tea-pots have \strange\" lids - I attach a pic as proof. Is this Milky Lane standards? glass tea/coffee jugs with plastic take aways lids<br> <br> I tried to email this feedback to numerous email addresses given to me by Famous Brands call centre but all were unsuccessful :-(<br> <br> I will not visit that store again and of course, how can I recommend to family and friends?"
Thank you very much for taking the time to report your experience with our King Shaka airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our King Shaka airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care