lack of customer service and disregard for customer complaint.

Hello Milky Lane

It is with great disappointment that i have to write a negative review about Milky Lane lane Hillside and worse their customer service and complaints department.

On the 12/11/25 i ordered a waffle on Mr D . However on the app it does not give you an option for half cream and half ice cream, so I tried contacting the branch so they can manually alter my order. I called their number numerous times and the response was, the number dialed does not exist. I called their customer service who i spoke with 2 different agents asking them to please relay my message to the branch before my order leaves for delivery, both occasions the ladies advised they will do that and call me back. They took down my contact number but no one called back. I later logged a complaint on their website, but until this day no one called me to rectify the outcome.

Rather i was initially told that this is a 3rd party order and theres nothing thay can do about it.

I completely agree that this is a 3rd party order, however regardless, Milky Lane is still the primary supplier, your name is being diminished not Mr D.

Reason for this, the number for the branch does not exist, this was the same number issued to me by your customer service. After numerous calls, my order was incomplete. My question is, what is the number for the Bluff Milky Lane? How do i reach them? The statement, if Milky Lane team took the initiative to follow through with my request, i would not be a disappointment loyal customer. I want to know how will Milky Lane Hillside the Bluff branch rectify this matter, as i have wasted my money on the waffle because it was not the way i enjoy it, aswel as my time and effort wasted on trying to put through this request. Please do not call me to discuss this in confidence, i want your "Customer experience Team" to provide me with a resolution on this platform.

Thank you

Regards Michelle Naidoo