JR
Juan R
1 reviews | Active since Jul 2012
06 Dec 2015, 23:26
Incorrect pricing
Hi,<br> <br> Went to Milky Lane in Tableview and ordered two #5 cones which are caramel dipped cones for R13.80. <br> <br> I ordered one plain one and paid R18.30 instead of R13.80.<br> <br> I told the cashier that the price is incorrect and I want my R4.50 change. she told me that she cant give my change, its not her fault that the system is incorrect. I paid R17.80 for my sugarcone one which is correct as you pay an extra R4.00 for the sugarcone.<br> <br> She told her its not her problem and asked if I want the cones or not.<br> <br> Asked for a manager and no manager on duty
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Milky Lane's replyOfficial
07 Dec 2015, 13:02Hello Blondie1990,
Thank you very much for taking the time to report your experience with our Tableview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Tableview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply07 Dec 2015, 13:02
Official
Hello Blondie1990,
Thank you very much for taking the time to report your experience with our Tableview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Tableview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care