ICE CREAM CAKES
<p>I bought the worst ice cream cake from the N1 city Mall Milky Lane. We paid nearly R370 for a cake that taste like someone is trying to poison us. Your Milky Lane for crying out loud. You have the best ice cream. What is wrong with the cakes? It should be sweet and sugary, right? Why does ours taste like a concentrated mix of yeast ? Does your ice cream and icing not have sugar in it? </p> <p>I'm baffled at this. I'll be taking the cake back, as it's unedible. They can eat this themselves. </p>
I took the cake back today!I don't know the manager's name but she's a star! We established that it's the icing that's the problem! She took it off for me, gave the cake back and gave me my refund! Their service is top notch! Ill definitely be going back to that store, as there's nothing wrong with their products and it was just bad luck that I got the weird icing. As it's such a isolated incident, I'm still recommending everyone to buy these cakes as essentially they are awesome! Thanks Milky Lane N1 for sorting out my problem. We'll be seeing you again very soon
I took the cake back today!I don't know the manager's name but she's a star! We established that it's the icing that's the problem! She took it off for me, gave the cake back and gave me my refund! Their service is top notch! Ill definitely be going back to that store, as there's nothing wrong with their products and it was just bad luck that I got the weird icing. As it's such a isolated incident, I'm still recommending everyone to buy these cakes as essentially they are awesome! Thanks Milky Lane N1 for sorting out my problem. We'll be seeing you again very soon
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our N1 City branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milky Lane
Customer Care: Milky Lane (***)
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our N1 City branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milky Lane
Customer Care: Milky Lane (***)