TM
Tumi M
1 reviews | Active since May 2015
17 May 2015, 18:40
Horrible Service
I ordered an ice cream cone dipped in caramel. Paid for the ice cream with a R50.00. Received R4.10 change, enquired as to why. Cashier then said I gave her R20.00, my husband luckily saw me give her the R50.00. So I cancelled my order and requested my money back and also that they check their security cameras as proof of how much I paid. I literally had to force an apology out of the manager. I have never been treated so badly in my life. I was made to look like a common ********. Disgusted. Never going to a Milky Lane ever!
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Milky Lane's replyOfficial
18 May 2015, 09:07Hello TumiM89,
Thank you very much for taking the time to report your experience with our Forest Hill Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Forest Hill Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply18 May 2015, 09:07
Official
Hello TumiM89,
Thank you very much for taking the time to report your experience with our Forest Hill Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Forest Hill Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care