MS
Mikisha S
1 reviews | Active since Jul 2015
03 Jul 2015, 12:12
HAIR IN FOOD
Last week Saturday I went to the glen shopping center to milkey lane where myself and mum decided to have waffles.<br> <br> while we were eating I noticed that there was a piece of hair sticking out of my mum's waffle. I called the manager who made us wait for over 15 minutes and when she did come she refused to believe us and said it could me our hair on the food, however this was a light brown strand and myself and my mum have black hair.<br> <br> she then still charged us the full price and said there was nothing else she could do to resolve the issue.
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Milky Lane's replyOfficial
06 Jul 2015, 12:19Hello jst2fyn,
Thank you very much for taking the time to report your experience with our The Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Head Office
Thank you very much for taking the time to report your experience with our The Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Head Office
Milky Lane's reply06 Jul 2015, 12:19
Official
Hello jst2fyn,
Thank you very much for taking the time to report your experience with our The Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Head Office
Thank you very much for taking the time to report your experience with our The Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Head Office