LB
Labeekah B
1 reviews | Active since Mar 2016
25 Mar 2016, 19:41
Glass found in waffel
I ordered a bar one waffle at milky lane seapoint. My husband and daughter ordered something else. After the 3rd bite of my waffle i started chewing on something hard. After taking it out of my mouth...I saw that it was pieces of glass. The staff apologized and offered me another waffle. I obviously wanted my money back instead. How dangerous. They refunded me and asked me to sign a slip. I made a note on the slip and my number. I hope it was passed onto management to investigate. This was my third time eating there and also my last
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Milky Lane's replyOfficial
01 Apr 2016, 08:14Hello Labeekah,
Thank you very much for taking the time to report your experience with our Sea point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Sea point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply01 Apr 2016, 08:14
Official
Hello Labeekah,
Thank you very much for taking the time to report your experience with our Sea point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Sea point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care