FA
Farzana A
1 reviews | Active since Aug 2013
12 Dec 2015, 10:25
False Depiction of Item
Hi, I saw a picture depicting an item on the menu and after purchasing and paying was told that the sweets were additional that had to be paid for. I believe this is false advertising as there was no indication in the description of the item that the sweets on the ice cream had to be paid for separately. I have a picture of the item as displayed on the menu board.
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Milky Lane's replyOfficial
13 Dec 2015, 10:17Hello Farzana Ahmed,
Thank you very much for taking the time to report your experience with our Pavilion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Pavilion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Milky Lane's reply13 Dec 2015, 10:17
Official
Hello Farzana Ahmed,
Thank you very much for taking the time to report your experience with our Pavilion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our Pavilion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care