Dissatisfied and let down too many times in one evening

Not very Impressed with the experience we had at milky lane on the 14 September 2019.

We decided to go to milky lane for an ice cream or to try something new and were let down at every turn.

First we tried to order Fanta zero, only to be told they were out of stock but they had coke zero buddy only in the "sugar free drinks".

Then we tried to order the new Parfaits available on the menu, only to be let down a second time with another excuse of " oh, sorry we don't have the vanilla sponge for those desserts"

By this time we are not happy and decide to order the cookie dough waffles with ice cream, but unless you have razor blade teeth or a very sharp steak knife and used your whole body strength to cut through the cookie waffle there was no way of eating them...we did eat them but didn't enjoy them, and no apology was given for the quality of the product given. Which makes this another let down.

Then we get the bill and check to see what all was on the bill to see that the buddy coke was charged at a different price to what is stated in the menu... the menus don't even star can or bottle prices they just have a price for sugar and no sugar drinks

This is a really big let down for us as we used to like the milky lane ice cream but unfortunately being let down 4 times in one evening or even the space of 30 min is very disappointing.