lP
laveshnee P

1 reviews | Active since Aug 2014

02 Feb 2015, 14:15

Disppointed

I ordered an ice cream cake for my daughters birthday to be collected on 24/01 at milky lane montecasino . When I arrived to pick it up they informed me that they had got the dates incorrect and the cake was going to be ready for collection on the 25/01 instead of 24/01. They did not offer any apologies or try to remedy the situation in any way. On the day I had a disapointed daughter and had to leave guests waiting for us while we scrambled to get a cake <br> from somewhere else at the last minute. This after liaising with milky lane constantly to ensure the order was captured correctly. The lack of care or remorse was most frustrating and disappointing

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Replies (1)
Milky Lane
Milky Lane's reply03 Feb 2015, 10:01
Official
Hello laveshp12,

Thank you very much for taking the time to report your experience with our Monte Casino branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Milkylane Head Office

Best regards,