Disinterested and Desultory Customer Service

It's rare to see a company so totally disinterested in public opinion and improving their customer service, which is pretty appalling at best. I'll start off by saying that this doesn't apply to Milky Lane Cavendish Square, who answer their phones and try to be helpful. My daughter wanted to order an ice cream cake for her partner and she was pretty excited. It seemed that only Zevenwacht were able to do the cake. You can't phone them. The numbers don't exist. Halfway through trying to pay, the whole session timed out and it seemed that R420 had gone out or her account. That's when the fun started. I've got this, I thought. I can do customer service with the best of them. The head office number doesn't exist. None of the other numbers worked either. We couldn't even order another cake, as you can't get through to the branch. Somerset Mall number doesn't work either. Then Cavendish gave me the number of Akhona, who was helpful. Eventually I called a lady called Tumi, who told me we'd have to wait 7 days to get a refund. I tried to order a second cake and I'm pretty sure she had blocked me as I didn't ever get to the phone ringing bit. What well known company doesn't bother updating their web pages with correct contact information? Or even address their numerous bad reviews? Sorry, but Milky Lane just seems totally disinterested, and their service is desultory at best. Turns out the R420 never went off my daughters account, but it was beyond frustrating dealing with these people, I'll never be a patron of theirs again. Milky Lane - your customer service sucks.