ZM
Zaakirah M

1 reviews | Active since Jan 2013

11 Dec 2015, 19:18

Disgusting customer service from Milky Lane (Glen)

I placed an order for a Bar One Bonanza Waffle at Milky Lane The Glen. I asked Rejoice 4 times (as she seemed like she did not understand, but eventually got her to repeat the order correctly) to please keep the ice-cream, bar one sauce, nuts and waffle separately. I am a repeat customer to this Milky lane and ALWAYS place the same order with them. <br> When I went to collect it, they had put the bar-one sauce and nuts on the waffle!!! This was not what I ordered and so requested they re-make it as this was to share and one person was allergic to nuts, hence my request. <br> Alice (Manager on duty) refused to make another one and asked rejoice who **** and said that I ordered it that way. So I guess the customer means nothing to Milky lane, since errors made by there staff are taken to be correct and the customer should leave with nothing. <br> Seems milky lane hires unintelligent personal who can't understand simple instructions and there Managers on duty are rude and would rather there customers leave empty handed and unsatisfied, even though the error was on their part. <br> I had to use my petrol and pay for a mall parking ticket and return home without the food. <br> Disgusting! <br> <br> <br>

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Replies (1)
Milky Lane
Milky Lane's reply13 Dec 2015, 10:15
Official
Hello Zaakirah Gani,

Thank you very much for taking the time to report your experience with our The Glen Shopping Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Milkylane Customer Care